From the point at which you receive your artwork from our shippers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned.
- Do not ship the artwork before contacting us; you must first contact us. -
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
1. Within seven (7) days of receiving the work contact us with your order information and reason for return.
2. Repackage the artwork using the original packaging materials used by the artist. If this has been disposed, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Please refer to our Shipping/Delivery page for instructions on how to safely package artwork for shipment.The cost of shipping for the return resides with the purchaser.
Once the piece is safely returned the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional shipping fees may apply for international returns.
In the first instance always contact us as our aim is always for our buyers to be happy with their purchase.